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US Money Reserve Reviews

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Ryan Paulson (CFA)

6.6/10 (Expert Score)
Product is rated as #30 in category Precious Metals
US Money Reserve offers a robust selection of precious metal products and a wealth of educational resources, making it a solid choice for those looking to invest in precious metals. However, potential clients should be aware of the customer service and transparency issues that have been highlighted in some reviews. It's advisable to thoroughly review all terms and consult with a financial advisor before proceeding with investments​.
Reputation and Experience
4.4
Fees and Costs
5
Customer Service
7.8
Selection of Offered Metals
7.4
Storage and Security
7.4
Buyback Policy
3.3
Educational Resources
8.5
Transparency
5
Accreditations and Licensing
7.8
Ease of Transaction
9.4
PROS:
  • Educational Resources and Client Education: US Money Reserve provides comprehensive educational materials and investment kits that can guide new and experienced investors. These resources include videos and free advice on precious metal investments, which are beneficial for making informed decisions​.
  • Reputable Leadership: The company is led by Philip N. Diehl, a former director of the US Mint, who brings a wealth of expertise to the firm, enhancing its credibility​.
  • Diverse Product Selection: They offer a wide range of gold, silver, platinum, and palladium products, including popular coins like the American Gold Eagle and Canadian Maple Leaf, as well as a variety of bullion products​.
CONS:
  • Customer Service Issues: There have been several complaints about the company's customer service, including issues with shipping, returns, and aggressive sales tactics. Some customers have reported difficulties with the buyback process and customer support​.
  • Lack of Transparency: There's a general lack of transparency regarding fees and the details of custodial and storage services, which can be a drawback for potential customers. Information on their specific partners for custodial services or depositories is not readily disclosed​.

What is the US Money Reserve?

US Money Reserve is a reputable precious metals dealer located in Austin, Texas. Their address is 6500 River Pl Blvd Bldg 3, Suite 400, Austin, TX 78730.

With over two decades of experience, they have established themselves as a trusted player in the industry. They offer a wide range of gold and silver products, catering to customers looking to make strategic investments. In August 2022, US Money Reserve also opened a new corporate office in Scottsdale, Arizona.

People Behind US Money Reserve:

Philip N. Diehl (President)

Philip Diehl serves as the President and represents the US Money Reserve. He has an impressive background, having served as the Chief of Staff of the US Treasury Department and the 35th Director of the United States Mint.

He held the position of director at the US Mint from 1994 to 2000. With his guidance, the US Mint experienced a significant boost in its annual profits, skyrocketing from $450 million to an impressive $2.5 billion. Additionally, he played a key role in the development of the widely embraced 50 States Quarter program and successfully managed the introduction of the inaugural US government-issued platinum coin during his tenure at the US Mint.

His work at the US Mint garnered attention from top publications such as the New York Times, Fast Company, the Washington Post, and Advertising Age.

Angela Roberts (Chief Executive Officer)

Angela Roberts, the Chief Executive Officer of this firm, brings a wealth of experience in business planning, mergers, strategy, acquisitions, and operations.

In addition, she played a crucial role in developing the analytical framework and Key Performance Indicator (KPI) structure at the US Money Reserve.

In addition to her role as CEO of the precious metals firm, Angela also contributes as a columnist for the CEOWORLD magazine.

Edmund C. Moy (Senior IRA Strategist)

Edmund C. Moy holds the position of Senior Chief Strategist at U.S. Money Reserve and oversees their IRA operations.

Mr. Moy held the position of the 38th Director of the U.S. Mint from 2006 to 2011. He has worked under both Presidents George W. Bush and Barack Obama.

Additionally, Edmund Moy has accumulated extensive experience in the private sector, serving as an executive with Blue Cross Blue Shield of Wisconsin for several years.

How to Open a Gold IRA with US Money Reserve:

Investing in a US Money Reserve IRA is a straightforward process. Simply reach out to the company and their representatives will assist you every step of the way.

  • First, you’ll need to contact the company. However, the lack of an online signup process can be quite inconvenient for certain investors. Once you’ve contacted them, the experts at US Money Reserve will reach out to you and help with completing the necessary paperwork.
  • Afterward, you’d need to fund your new IRA account. The company will rollover or transfer your funds from your existing IRA to your new precious metals IRA. They will take care of the entire process.
  • After the rollover is finished, you have the freedom to select the specific precious metals to include in your gold IRA account. US Money Reserve provides a wide range of gold and silver products, many of which are eligible for IRA investments.
  • Once you’ve selected the precious metals you want to include in your IRA, the company will securely store them at the depository vaults of your chosen partners.

US Money Reserve Products:

The product catalog of US Money Reserve is quite impressive. You can discover a wide range of gold, silver, and other popular bullion products available for investment.

The company offers comprehensive pricing information for every product in its listing. By doing this, you can effortlessly assess the amount you would be investing in this. Nevertheless, the absence of any platinum and palladium products may discourage investors from selecting their catalog.

Gold Products:

  • American Gold Eagle
  • The Austrian Gold Philharmonic
  • South African Gold Krugerrand
  • Canadian Gold Maple Leaf
  • The American Gold Buffalo Coin
  • Pearl Harbor Gold Coin

Silver Products:

Their range of silver products could potentially rival their gold selection.

  • American Silver Eagle Monster Box of Silver Eagles (500 Coins)
  • Pearl Harbor Silver Coin Silver Legacy Coin
  • Iwo Jima Silver Coin

And many more.

US Money Reserve Fees:

While there is limited information regarding the fees charged by US Money Reserve they do offer a few promotions and advertise them on their website.

During your first year, the company will waive your IRA fees if your investment exceeds $25,000 and you make a precious metals purchase of $6,000 on select inventory.

To learn more about their fees, interested customers will need to contact the company directly.

Unique Highlights of US Money Reserve:

US Money Reserve has additional highlights that set them apart from other companies. One of these is the inclusion of two former US Mint directors on their team. This brings a wealth of experience and expertise to their operations.

 

US Money Reserve Buyback Program

Customers of US Money Reserve also have the option to utilize their buyback program. The company offers a convenient option to sell back the certified coins you purchased from them, allowing you to do so within 30 days or even later.

Buyback programs are highly appealing as they offer customers a convenient way to quickly liquidate their assets without the need to search for a trustworthy buyer.

Blog and Other Resources

The company’s website features a News section where they provide the latest industry insights and updates.

It can be quite beneficial for investors who value staying informed about current events.

In addition, the company offers a ‘Charts’ section that provides price charts for gold, silver, platinum, and palladium.

In addition, US Money Reserve offers a range of special reports and guides that can be found in their complimentary kit. Currently, their free reports consist of:

With a wide range of free resources available, customers can become well-informed about the different aspects of precious metals before making any final decisions.

US Money Reserve Reviews and Ratings on Other Platforms:

Here is a comprehensive breakdown of their ratings across various review platforms:

Better Business Bureau (BBB):

The BBB rating for US Money Reserve is A+ and their customer rating is 3.83 out of 5 stars based on 42 customer reviews.

On the US Money Reserve BBB page, they boast an impressive A+ rating and accreditation.
In addition, they have accumulated 27 BBB complaints over the past 3 years.

It’s worth mentioning that the company previously had a F rating on BBB, indicating significant improvements over the years.

Google Reviews:

Their Google listing has a rating of 3.1 out of 5 stars, with feedback from 41 customers. While some customers have praised the company for their dependable customer support, others have expressed frustration with the excessive phone calls from their sales staff.

Yelp:

Here, they have a poor 1 out of 5-stars rating. Yelp has accumulated 4 customer reviews, resulting in an overall rating of 1 out of 5 stars.

Business Consumer Alliance:

Their Business Consumer Alliance profile has garnered a solid 4 out of 5 stars from 7 reviews. The precious metals dealer has achieved a AAA rating from BCA, which is the highest rating available on the platform.

US Money Reserve Review: Conclusion

US Money Reserve has some of the most experienced and esteemed finance professionals in their management. The company offers a large variety of educational resources and has decades of goodwill in the market. They can be a good option for some investors.

Specification: US Money Reserve Reviews

Main
BBB Rating

A+

Business Consumer Alliance

AAA

Gold Bullion

American Gold Eagle, Canadian Gold Maple Leaf, Credit Suisse Gold Bars, Gold American Buffalo, Gold Austrian Philharmonic, Gold Mexican Libertad, Gold South African Krugerrand

Silver Bullion

American Silver Eagles, Australian Silver Kangaroos, Austrian Silver Philharmonics, British Silver Britannias, Canadian Silver Maple Leafs

Storage Fees

Unknown

Specification
Address

6500 River Pl Blvd Bldg 3, Suite 400, Austin, TX 78730

Leadership

Philip Diehl

Minimum Investment

Unavailable

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