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US Gold Bureau Reviews

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Ryan Paulson (CFA)

6.8/10 (Expert Score)
Product is rated as #25 in category Precious Metals
The U.S. Gold Bureau offers a comprehensive selection of products and services tailored to precious metals investors, backed by educational support and competitive pricing. However, potential clients should be aware of the mixed customer reviews and some reported service issues. These factors should be weighed when considering the U.S. Gold Bureau for precious metals investments or Gold IRA services.
Industry Experience
  • Wide Selection of Products: The U.S. Gold Bureau offers a diverse range of investment-grade bullion, rare coins, and other precious metals products, many of which are IRA-approved​ (betterbullion)​.
  • Educational Resources: The company places a strong emphasis on customer education, providing extensive information and resources to help clients make informed decisions​​.
  • No Hidden Fees: Investors can plan their purchases with transparency as the U.S. Gold Bureau offers straightforward pricing without hidden charges​​.
  • Buy-Back Guarantee: They provide a buy-back guarantee, which adds an extra layer of security for investors by offering the option to sell metals back to the bureau​.
  • Customer Service Issues: Some customers have reported dissatisfaction with customer service, particularly around shipping delays and communication following service errors​​.
  • Mixed Customer Reviews: Reviews across platforms like BBB, Trustpilot, and Consumer Affairs are mixed, with some customers reporting negative experiences related to service and transaction management​.
  • Lack of BBB Accreditation: While the company has an A+ rating from the BBB, it lacks accreditation, which may concern some potential customers about their commitment to resolving customer issues​.

What is the US Gold Bureau?

The US Gold Bureau, founded in 2003 and currently owned by Lone Star Tangible Assets, is a well-regarded company committed to ensuring trust and integrity in the acquisition and investment of precious metals. They excel at ensuring customer satisfaction by offering expert advice and tailored support from their team of highly skilled professionals.

Lone Start Tangible Assets acquired them in 2008. This resulted in significant improvements and growth in their services. In 2017, the State of Texas chose its parent company to build and oversee the Texas Bullion Depository, the only state-run storage facility for precious metals in the nation. This partnership enables the company to provide customers with reliable storage solutions at competitive rates.

In 2021, the US Gold Bureau expanded its offerings through the acquisition of Wholesale Coins Direct, which has enriched its collection of precious coins for customers.

People Behind US Gold Bureau:

Mr. Boots Crossley: Chief Executive Officer

Boots Crossley is the Chief Executive Officer at the United States Gold Bureau, a company in the Jewelry & Watch Retail industry. The company, established in 2003, boasts a workforce of around 127 employees. Boots holds a high-ranking position in the C-Suite Department as a member of the Operations Executive team.

US Gold Bureau Products:

Products available from the US Gold Bureau include bullion coins, bars, and rare coins. The US Gold Bureau offers a wide range of high-quality products for investors.

Gold Products:

Investors often choose gold coins and bars as a way to diversify their portfolios. At the US Gold Bureau, you’ll find a wide range of gold coins and bars with varying weights and purity levels.

  • Gold American Eagle Coins
  • Gold American Buffalo Coins
  • Gold Saint-Gaudens Coins
  • Gold Canadian Maple Leaf Coins
  • Gold South African Krugerrand Coins
  • Australian Kangaroo Coins in Gold
  • Gold Austrian Philharmonic Coins
  • Gold Britannia Coins
  • Swiss 20 Franc Gold Coins
  • British Sovereign Gold Coins
  • Perth Mint Gold Bars
  • Valcambi Gold Bars
  • Perth Mint Gold Bars
  • Gold bars from Credit Suisse
  • Gold bars from PAMP Suisse
  • Gold bars from the Royal Canadian Mint

Palladium Products:

Palladium is a highly sought-after metal that holds significant value and is widely utilized in industries such as automotive and electronics. Palladium coins and bars are part of the investment products offered by the US Gold Bureau.

  • Palladium American Eagle Coins
  • Palladium bars of different varieties

Silver Products:

Silver has a rich historical background as a reliable asset that holds value over time. It is highly regarded as a versatile metal, serving both as an investment and a crucial component in various industries. Investors have the opportunity to participate in the silver market by purchasing silver coins and bars from the US Gold Bureau.

  • Silver American Eagle Coins
  • Silver America the Beautiful Coins
  • Invest in Silver Canadian Maple Leaf Coins
  • Silver Britannia Coins
  • Australian Kangaroo Coins in Silver
  • Silver Austrian Philharmonic Coins
  • Silver South African Krugerrand Coins
  • Morgan Silver Dollar Coins
  • Peace Silver Dollar Coins
  • Assorted silver rounds and bars

Platinum Products:

Some popular products of this rare metal include:

  • 1 oz Platinum Britannia Inaugural Obverse featuring King Charles III
  • $100 Platinum American Eagle Coin
  • 1 oz Platinum Rabbit Coin from the Perth Lunar Series
  • 1 oz Platinum Maple Leaf
  • $10 Platinum American Eagle Bullion
  • 1 oz Platinum Kangaroo Coin
  • $100 Platinum American Eagle PF70 Coin

With a wide selection of precious metals, the United States Gold Bureau is dedicated to meeting the investment needs of individuals seeking to enhance their portfolios with these valuable assets.

How to Open a Gold IRA with the US Gold Bureau?

If you’re interested in investing in a precious metals IRA through the US Gold Bureau, here are the general steps:

  1. Contact the company and get in touch with one of their precious metals expert. Their experts will help you with the necessary paperwork as well.
  2. After you have chosen an IRA company, it is possible to transfer your funds into your new IRA account. You can collaborate with the US Gold Bureau representative to move or transfer funds into the new account.
  3. Once you’ve filed the necessary paperwork, all you’ll need to do is choose the precious metals products you want to add to your IRA. There are various options available for your IRA investment, including gold, silver, platinum, or palladium. It is crucial to seek guidance from the US Gold Bureau regarding the fineness requirements and allowable coin types, as there are certain restrictions in place.
  4. Once the funds are available in your IRA account, you can contact them to place your order for the desired precious metals.

US Gold Bureau Fees:

This prominent bullion dealer offers complimentary shipping on all orders above $99. While they primarily ship in the US, they can make exceptions for special circumstances and locations.

However, you’ll need to consult with them to figure out if you’re eligible.

Apart from that, their website doesn’t share any information regarding their gold IRA fees.

Your gold IRA charges would largely depend on the storage option and the custodian you choose.

US Gold Bureau Reviews and Ratings on Other Platforms:

The Better Business Bureau (BBB):

The US Gold Bureau has received an A+ rating on the Better Business Bureau website. They have accumulated two decades of experience in the industry. The business has accumulated 25 customer reviews on this website. In addition, the company has received a rating of 4 out of 5 stars on BBB. This business does not have BBB accreditation.

Consumer Affairs:

Consumer Affairs rates US Gold Bureau with 2.9 stars out of 5 based on 34 customer reviews. There is a range of customer reviews, with customers sharing their thoughts on the company’s service, knowledge, and delivery speed.

Google Reviews:

US Gold Bureau has received a rating of 3.5 stars out of 5 on Google, according to customer reviews. There are 81 customer reviews on Google, and the majority of them express high satisfaction with the company’s customer service, professionalism, and expertise.


According to customer reviews on the Trustpilot website, US Gold Bureau has received a rating of 2.3 stars out of 5 stars based on 888 reviews. The customer reviews suggest that the company is not doing well.


TrustLink rates US Gold Bureau with 4 stars out of 5 based on a sample of 8 customer reviews. The majority of the reviews are positive, with customers expressing their satisfaction with the company’s customer service, knowledge, and prompt shipping.

US Gold Bureau Review: Conclusion

US Gold Bureau is a highly experienced company working with some of the biggest names in the gold IRA industry.

They have an impressive product catalog and are directly associated with the reputed Texas Depository. It might a good option for certain investors.

Specification: US Gold Bureau Reviews

BBB Rating


Gold Bullion

American Gold Eagle, Canadian Gold Maple Leaf, Credit Suisse Gold Bars, Gold American Buffalo, Gold Austrian Philharmonic, Gold South African Krugerrand, Valcambi Suisse Gold Bars

Silver Bullion

American Silver Eagles, Canadian Silver Maple Leafs, PAMP Suisse Mint Silver Bars

Storage Fees


Trustpilot Rating



203 Heritage Grove Road, Leander, Texas 78641

Minimum Investment


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